Frequently asked 
QUESTIONS

If you can’t find the information you are looking for, you can write to the ORTHOPUS crew via the contact form.
We will answer you within a week.

I would like to order a solution from ORTHOPUS, how do I do it ?

You are an individual
: for the moment we do not sell directly to individuals. 
If you have a disability, we advise you to contact your medical referent who can order the technical aid that interests you.

You are an independent professional or working in an organisation:
Please, send an email to sales@orthopus.com explaining your request and we will come back to you with an order form to fill.

I am interested in a solution that is not yet on sale : How long do I have to wait?​

Developing quality medical devices takes time : research to make the most appropriate technical choices, back and forth between prototype and user tests, and then the certification stages (clinical trials, administrative procedures). We do our best to optimize these different steps with our different partners. 

On the pages of each solution under development you can find an estimate of the date of sale. However, this date may change depending on development schedules.

If you have any questions or would like more information about a solution, don’t hesitate to ask us via the contact form

Sur les pages de chaque solution en cours de développement vous pouvez trouver une estimation de la date de mise en vente. Cette date est cependant susceptible d’évoluer en fonction des plannings de développement.
Si vous avez une question ou souhaitez des précisions sur une solution, n’hésitez pas à nous poser la question via le formulaire de contact.

Can the ORTHOPUS technical aids be refunded?

Our technical aids are designed to be CE certified as class I medical devices. They can therefore be covered by social security systems, but the reimbursement rate varies by country. We advise you to get in touch with a medical referent who will be able to inform you according to your situation.

I would like to make one of the DIY tools you propose but I don’t have technical skills

You can look for a fablab near you. A fablab is a digital fabrication workshop with machines (like 3D printers) that will allow you to make our solutions. You will find a community of passionate makers who will surely be able to help you!

I have a motor disability, or I have a relative with one, and I would like to submit an idea to you

Wonderful ! We are listening to all suggestions from people who use or will use our solutions. Send us your idea or request here.

I have a motor disability of the upper-limb and I would like to test your solutions

Visit our COMMUNITY page to find out how you could get involved in the development of our solutions.

You wish to follow the progress made by the solutions we are currently developing?

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